Marcelo F.

Business Developer @M Target

FR

ACTIVITY: Value-added services (VAS) Manager => SALES- Prospecting for leads online and through VAS-dedicated event catalogs => 42 potential clients contacted in 2024- Commercial negotiation and onboarding of value-added services => 14 new clients and 16 new integrated services in 2024- Daily communication with clients to help them improve their performance =>+100% of revenue in 2024 compared to 2023-Update of the sales CRM on Notion.so, and sales dashboards on Google Workspace.=> CUSTOMER RELATIONSHIP- Supplier management => Daily communication with the Orange technical team to address their technical needs, and with the Orange sales team to align with sales objectives and operational procedures- Customer/Supplier invoicing => Production and management of approximately 30 invoices per month- Customer Service via Teams and Slack => Daily communication with customers to address their complaints and technical needs, enabling the establishment of trusting relationships and ensuring customer satisfaction and loyalty- Technical ticket management via GLPi => Distribution and monitoring of 10 to 30 tickets per week.=> PRODUCT MANAGEMENT- Weekly Scrum meetings with the CIO and developers => definition of the weekly Sprints and short- and long-term priorities- Development of technical specifications => adapt and enhance the Billing API and the SaaS interface according to client needs.

ESPM

Licence, Relations et affaires internationales (BAC+3)

Toulouse School of Management

Master en Management et Commerce International (BAC+5)