Marcelo Costa

IT Manager, Northern Europe @Vertiv

GB

Responsible for:• Leading and managing the Northern Europe IT support team by delegating and supervising tasks to ensure targets are being met.• Managing the lifecycle of all corporate computing and mobile equipment.• Ensuring IT infrastructure and systems are efficient, reliable, secure, maintained and documented.• Working with 3rd party suppliers and providers.• Working closely with the business stakeholders to understand their needs and challenges to provide suitable solutions and support.• Preparing and managing the annual IT budget for the Northern Europe Region.• Managing ticket queue on ServiceNow and reports.• Monitoring Network equipment/services on SolarWinds.• Managing different entities and sites across the Northern Europe region.• Leading emergency response team to major incidents.• Leading and managing projects.

Escola Profissional de Tecnologia Digital – Rumos, Escola de Ensino Profissional

Professional Course Level III (UE)

Universidade Lusófona - Centro Universitário Lisboa

BSc degree

Global knowledge

ICND1 – Interconnecting Cisco Network Devices

Global Knowledge

ICND2 – Interconnecting Cisco Network Devices

Rumos - Formação Profissional

Professional Training Course