Marcell U.
IT Operations Leader | Enterprise & Multi-Site IT Ownership | Executive Reporting | Building High-Trust, People-First IT Teams
- Role
- San Francisco Bay Area at Jones It
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Marcell U.
IT Operations leader with 10+ years of experience owning enterprise and multi-site IT environments across biotech, SaaS, and managed services. I operate at the intersection of service reliability, executive alignment, and operational scale.I’ve led IT service delivery for global organizations supporting end users, serving as the primary escalation authority and executive-facing partner responsible for service health, performance visibility, and continuous improvement.My focus is simple: IT should be predictable, measurable, and aligned to business outcomes. That means strong SLA discipline, clear executive reporting, and building high-trust teams that can operate confidently under pressure.I’ve built and scaled technical teams, standardized multi-site operations, negotiated and overseen enterprise client contracts, and modernized workplace environments in high-visibility, regulated settings.Core Focus Areas:• Enterprise & Multi-Site IT Operations• Executive Reporting & Escalation Leadership• ITSM, SLA & KPI Governance• Digital Workplace & End-User Platforms• Service Standardization & Continuous Improvement
Experience
San Francisco Bay Area
Present
Education
San Francisco State University
Bachelor of Arts (B.A.), Sociology
2012 — 2014
City College of San Francisco
Associate of Science (A.S.), Liberal Arts, Math and Science
2009 — 2012
dev/Mission
Front End Web Design and IT Support
2017 — 2017
Skills
- Microsoft Office
- Social Media
- Microsoft Excel
- Powerpoint
- IT Essentials
- Buyers
- Real Estate
- IT Hardware Support
- Cascading Style Sheets (Css)
- Html
- Javas
- First Time Home Buyers
- Interviews
- Microsoft Powerpoint
- Tech Support
- Bilingual-English/Spanish
- Public Speaking
- Cold Calling
- Microsoft Word
- Communication
- Leadership
- Training
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