Marcello Khattar
- Role
- Director, Patient Experience at Adventist HealthCare
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Marcello Khattar
With 20+ years of experience in both healthcare and luxury hospitality, I’m dedicated to…
Experience
Director, Patient Experience
Sep 2022 — Present
As the Director of Patient Experience, I provide leadership for Adventist Healthcare Patient Experience systemwide, and lead the Patient Experience efforts for Shady Grove Medical Center. In this role I lead design, implementation and execution of Patient Experience programs across the health system, facilitating a service culture, clearly defining team member behaviors, overseeing patient experience data analytics, and best practices.
Skills
- Hospitality
- Property Management Systems
- Forecasting
- Hospitality Management
- Tourism
- Leadership
- Rooms Division
- Yield Management
- Union Environment
- Revenue Analysis
- Hotel Management
- Operations Management
- Quality Assurance
- Change Management
- Team Leadership
- Management
- Six Sigma
- Restaurants
- Opera
- Continuous Improvement
- Pre-Opening
- Concierge Services
- Resorts
- Root Cause Analysis
- Customer Service
- Budgeting
- Fine Dining
- Hotel Booking
- Hospitality Industry
- Process Improvement
- Union
- Guest Satisfaction
- Hotels
- Training
- Front Office
- Food & Beverage
- Customer Satisfaction
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.