Marcel Loeve
Halo Itsm Product Consultant @Iservice Solutions
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WORK HISTORY
Halo Itsm Product Consultant @Iservice Solutions
Key Responsibilities:Lead end-to-end implementation projects from onboarding through to go-live, including solution design, workflow configuration, and platform optimisation.Configure the HaloITSM platform to support core ITSM processes such as Incident, Problem, Change, Request Fulfilment, and Asset Management.Facilitate workshops, gather requirements, and analyse current service maturity to design ITIL-aligned improvements and phased adoption plans.Provide expert technical guidance, including integrations with systems such as Microsoft Teams, Active Directory, and other third-party tools.Deliver user training and ongoing enhancement work to ensure high product adoption, customer satisfaction, and long-term platform success.Collaborate closely with Pre-Sales, Sales, Development, and Support teams to provide a seamless end-to-end experience for clients.Manage project timelines, communications, risks, and stakeholder expectations to ensure delivery on time and within scope.Core Skills & Capabilities:Deep understanding of HaloITSM functionality, including automation, reporting, and integrations.Strong knowledge of ITIL and ITSM best practices, with the ability to translate them into practical, scalable solutions.Excellent communication and client-facing skills, capable of simplifying technical concepts for non-technical audiences.Creative problem-solving abilities with a focus on tailoring solutions to unique business needs.Technical experience across Microsoft 365, operating systems, and basic networking principles.
EDUCATION
Guangdong University of Technology
Business Information Technology, Data Processing and Data Processing Technology/Technician
WCG
Access to Higher Education, Access to Higher Education
Coventry University
Master of Science - MSc, Management of Information Systems and Technology
Tallinn University
Business Information Technology, Information & Knowledge Management in a Digital Environment
Coventry University
Business Information Technology, Business Information Technology
Technical College Pretoria
Certificate Level 1, Business Economics
Willowridge High School
A Levels, Foreign Languages and Literatures, General
Laurea University of Applied Sciences
Bachelor of Science (BSc), Business Information Technology
Guangdong University of Foreign Studies
Business Information Technology, International Business/Trade/Commerce
Udacity
Scholarship Challenge for Nanodegree selection, Bertelsmann Data Science Challenge Scholarship Course
ABOUT MARCEL LOEVE
Having worked in various sales roles across South Africa, the United Kingdom, and Spain, I have accumulated extensive experience in sales techniques and market trends. My future goals include expanding my IT knowledge and applying it within the industry, building on my academic background, which includes a Master\'s degree in Management of Information Systems and Technology.Specialties:Branding and Identity of Product:** Expertise in developing and maintaining a strong brand identity and ensuring effective product placement at the point of sale.Purchasing and Contract Negotiation:** Skilled in procurement processes and negotiating favorable contract terms to optimize value.IT Project Management:** Experienced in planning, executing, and overseeing IT projects to ensure they are completed on time and within budget.Databases:** Proficient in database management, ensuring data integrity and accessibility.Website Design:** Capable of creating user-friendly and visually appealing websites.Business Intelligence:** Knowledgeable in leveraging data analytics to drive business decisions and strategies.Service Desk Management:** Competent in managing service desks, ensuring efficient incident resolution and customer satisfaction.Continual Service Improvement Strategies:** Committed to implementing strategies for ongoing improvement of service delivery and performance.
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