Marcelle Franco
Implementation Project Manager @Lunchbox
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WORK HISTORY
Implementation Project Manager @Lunchbox
NY, US
EDUCATION
FGV - Fundação Getulio Vargas
Master of Business Administration - MBA
Instituto Brasileiro de Coaching - IBC
Self and Professional Coaching
University of Pennsylvania
Specializarion in Positive Psychology, Psychology
Centro Universitário de Belo Horizonte
Bachelor's degree, Journalism
Prime
Programação Neurolinguística
New York Film Academy
MFA, Screenwriting
SKILLS
ABOUT MARCELLE FRANCO
CORE COMPETENCIESTraining & Development: Employee engagement, leadership training, instructional design, coaching, learning management systems (LMS)Project Management: Agile & Waterfall methodologies, resource management, change management, budget oversight, stakeholder alignmentCustomer Success: Client onboarding, retention strategies, customer advocacy, cross-selling, customer lifecycle managementPeople Development: Mentorship, performance management, leadership development, succession planningData-Driven Decision Making: KPI tracking, customer feedback analysis, employee performance analyticsProcess Improvement: Efficiency optimization, operational best practices, SOPs, continuous improvementCommunication & Collaboration: Stakeholder management, conflict resolution, team-building, presentation skills
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