Marcelle Bottini
Servicenow Platform Manager @Inetum
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WORK HISTORY
Servicenow Platform Manager @Inetum
EDUCATION
Dorset College Dublin
General English, English
Centro Universitário IBMR
Bachelor's degree, Marketing
Anglia Ruskin University
Master of Business Administration - MBA, Business Administration and Management, General
ABOUT MARCELLE BOTTINI
I’m a Platform Manager specialising in service delivery and digital operations, with hands-on experience supporting enterprise clients through the ServiceNow platform.My work focuses on ensuring that digital platforms effectively support business operations while delivering reliable, high-quality services to clients. I collaborate with cross-functional teams across global environments to coordinate platform activities, optimise service processes and improve operational performance.Key areas of experience include:• ServiceNow platform coordination and governance• Service delivery and operational support• Stakeholder and client relationship management• Cross-functional collaboration in global teams• Continuous improvement and process optimisationI am passionate about service management and the evolution of digital platforms, and I enjoy contributing to initiatives that strengthen operational governance, improve service performance and enhance client experience.My goal is to continue growing within the ServiceNow ecosystem, supporting organisations in building efficient, scalable and client-centred service operations and I am currently expanding my expertise within the ServiceNow ecosystem and IT Service Management practices.Let’s connect!
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