Marcella Bouchum

About Marcella Bouchum

I’m a financial services professional with a passion for providing and designing seamless mid-term housing experiences for people in transition.While continuing in commercial lending, I’m building expertise in property research, space optimization, and relocation coordination — blending operational discipline with thoughtful design to create functional, comfortable stays.I use market research and financial modeling to turn undervalued properties into well-designed, functional homes for professionals and families between homes or assignments.My background in loan analysis, client relations, and process management translates directly into efficient, quality-driven housing solutions.Open to connecting with relocation partners, corporate housing providers, travel coordinators, claim consultants, and real estate collaborators who value operational excellence and human-centered design.Let’s make temporary living feel like home.SKILLS: • Property Research & Market Analysis• Space Planning & Layout Design• Operations Management• Financial & Investment Analysis• Client Experience & Relationship Management• Quality Assurance & Process Optimization• Business & Market Research• Budgeting & Resource Planning• Employee & Client Training• Project Coordination TECHNOLOGIES:• Microsoft Office Suite• Outlook• Google Workspace• SketchUp• CAD

Experience

1. Commercial Loan Analyst

   Chase

   Nov 2011 — Present · Plano, TX, US

   Manage a portfolio of 150 business banking wholesale loans, with a budget of 250 thousand to 10 million in commercial real estate. • Consult clients with respect to performance in areas like servicing, delivery accuracy, investor reporting, document control, custodial account management, loss mitigation, reporting, and lender compliance.• Process disbursement requests and examine the system and budget for reconciliation, and research loan discrepancies while maintaining 100% quality control which contributed to identifying funding delays.• Manage on-boarding of newly acquired loans with 100% accuracy, contributing to a 90% overall reduction in errors on monthly data integrity reporting and client invoicing.• Analyze requested title endorsement updates (lien searches and delinquent taxes).• Conduct detailed root cause analysis of client issues and problems.• Recommend feasible solutions to resolve existing problems and facilitate implementation. • Review completed audit disbursement and loan reconciliation from construction administrators. • Oversee and manage two portfolios of over 350 high-touch loans.• Manage supply procurement, coordinate departmental supply requisition, maintain and replenish stock, and forecast needed supplies. • Initiate online ordering, and verify receipt of the requisition.• Facilitate departmental cross-training of Billing and Adjustable-Rate Mortgage procedures for over 300 employees, resulting in a significant reduction in billing errors and reduced escalation calls from clients by 50%.• Design a streamlined audit process for billing, which resulted in a 50% improvement in Q.C. processing time post-billing cycle.• Oversaw the government HUD contract to ensure timely disbursements.

Education

• Northwood University

  Bachelor of Business Administration - BBA, Business Administration and Management, General

Skills

• Teamwork
• Outlook
• Training
• Accounting
• Sales Management
• Process Improvement
• Microsoft Word
• Microsoft Excel
• Human Resources
• Real Estate
• Troubleshooting
• Time Management
• Leadership
• Analytical Skills
• Management
• Team Building
• Account Management
• Microsoft Office
• Sales
• Analysis
• Customer Service
• Business Analysis