Marcella Franco
Manager Roadmap & Strategy - Commercial & Public Sector @TELUS
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WORK HISTORY
Manager Roadmap & Strategy - Commercial & Public Sector @TELUS
EDUCATION
Seneca College
Certificate
Seneca College
Diploma
Ontario Tech University
Bachelor of Arts (B.A. Hons.)
Ontario Tech University
Master of Education
SKILLS
ABOUT MARCELLA FRANCO
I specialize in digital transformation, and service management. I have an M.Ed in Digital Technologies and multiple certifications in ITSM, ITIL, CSM, and AI for Design and Business. I leverage my technical and educational background to create and implement effective solutions that enhance the customer experience, optimize the business processes, and foster a culture of innovation and collaboration. As a lifelong learner and a passionate leader, I value kindness, motivation, and coalitions as the key drivers of organizational success. I enjoy supporting and empowering my team members, clients, and stakeholders to achieve their goals and reach their full potential. I am always eager to explore new opportunities and challenges that allow me to apply and expand my skills and knowledge in the dynamic and evolving field of digital transformation.
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