Marcella M
Implementation & Delivery Manager | CSM | Digital Media & Advertising Marketing
- Role
- Customer Success Associate at Wolters Kluwer
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Marcella M
I\'m a dedicated professional with a diverse background in business development, account…
Experience
Customer Success Associate
Jul 2025 — Present
Act as primary point of contact for enterprise legal and compliance teams, ensuring business entitiesremain in good standing nationwide.• Support the full lifecycle of business entity management, including registrations, amendments, renewals,and litigation support filings.• Collaborate with internal operations and legal research teams to streamline documentation, reduceturnaround times, and improve service delivery.• Build strong client relationships by proactively identifying compliance gaps, clarifying state-levelrequirements, and coordinating timely resolutions.
Education
Sapienza Università di Roma
Laurea magistrale - Economia e comunicazione per il management e l’innovazione
California State University, Northridge
Bachelor of Science - BS, Business Management, Marketing
2016 — 2020
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