Marcella Campbell

About Marcella Campbell

As a Renewals Manager at UserTesting, I help customers achieve their goals and optimize their user experience through our platform. I have over 8 years of experience in customer success, renewals, and technical support in the tech industry, and I am certified as a Sage One Advisor (US).My core competencies include being number- and goal-driven, having the ability to see the big picture, creative problem-solving, communication, and customer relationship management. I am passionate about learning, growing, and developing new skills and ideas that can enhance the value and quality of my work. I incorporate love into everything I do, leading to better results and happier customers.

Experience

1. Senior Renewals Manager

   New Relic

   Jun 2024 — Present

Education

• Georgia State University Perimeter College

  Psychology

  2010 — 2014

Skills

• Website Building
• Project Management
• Event Management
• Microsoft Office
• Sales
• Microsoft Excel
• Powerpoint
• Windows
• Research
• Behavioral Intervention
• Acting
• Customer Service
• Leadership
• Microsoft Word
• Behavioral Health
• Strategic Planning
• Active Directory Experience
• Entrepreneurship
• Sharepoint
• HR Management
• Clinical Research
• IT Strategy
• Non-Profit Development
• IT Operations
• Fashion
• Modeling
• Project Implementation
• Billing Systems
• Social Media
• Public Speaking
• Troubleshooting
• Microsoft Sql Server
• Security
• Nonprofits
• Customer Support
• Payroll Processing
• Website Updating
• HR Policies
• Community Outreach
• Website Creation