Marcelia Jackson
Implementation & Customer Success Specialist | Driving Client Adoption, Onboarding, and Operational Excellence | SaaS & Tech
- Role
- Dual- Rate Supervisr at Caesars Entertainment
- Location
- Shreveport, LA, US
- LinkedIn followers
- 500 followers
About Marcelia Jackson
I am an Implementation & Customer Success Specialist with a proven track record of…
Experience
Dual- Rate Supervisr
Mar 2025 — Present
Supervise daily operations, improving workflow efficiency and elevating customer satisfaction.Resolve escalated operational issues proactively, maintaining strong client and stakeholder trust.Coach and mentor team members, driving compliance and team performance.
Education
Green Oaks High
Diploma, General education
1998 — 2002
ITT Technical Institute-Madison
Associate's degree, Registered Nursing/Registered Nurse
2014 — 2016
Athens State University
Bachelors, Biology, General
University of North Alabama
Bachelor's degree, Biology/Biological Sciences, General
Grambling State University
Bachelor's degree, Biology, General
Skills
- Microsoft Word
- Customer Service
- Microsoft Excel
- Microsoft Office
- Management
- Social Media
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