Marcel A J Cote

Parts Manager @Simplicity Car Care

Calgary, AB, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2025 — Present

Parts Manager @Simplicity Car Care

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Calgary, AB, CA

EDUCATION

1987 — 1988

University of Regina

Physical Activities Studies, Business Admin

SKILLS

Application SupportMicrosoft ExcelCall CenterBusiness ProcessCustomer ExperienceProject ManagementRecruitingMicrosoft OfficeSalesContact CentersTroubleshootingTeam BuildingManagementProcess ImprovementBudgetsCustomer RetentionCustomer ServiceTelecommunicationsAnalysisCustomer SatisfactionTrainingSharepointEmployee EngagementBusiness Process ImprovementTime ManagementQuality AssuranceService DeliveryTechnical SupportBusiness AnalysisMentoringLeadershipCoachingPerformance ManagementItilCall CentersHuman ResourcesInformation TechnologyTeamworkIntegrationWindows

ABOUT MARCEL A J COTE

At Shing Digital, my focus as Client Services Manager was on enhancing customer satisfaction and streamlining service delivery through comprehensive process improvement strategies. With a background in both customer service and IT service management, I leveraged my ITIL certification to foster a robust service framework that aligned with our organizational goals.My tenure at Husky Energy honed my ability to work with service teams, ensuring efficient time management and a proactive approach to resolving challenges. It is this blend of technical acumen and customer-centric orientation that propels me to consistently exceed client expectations and contribute to sustainable growth in my workplace.

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Marcel A J Cote — Parts Manager at Simplicity Car Care in Calgary, AB, CA | Unifers