Marcela Mendes
Regional Training Manager - North America @Club Med
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WORK HISTORY
Regional Training Manager - North America @Club Med
EDUCATION
Universidade do Vale do Itajaí
Bachelor of Arts (BA), Public Relations, Advertising, and Applied Communication
FGV - Fundação Getulio Vargas
Master of Business Administration (MBA)
SKILLS
ABOUT MARCELA MENDES
With over 15 years of experience in the hospitality industry, I design and lead training and development strategies that strengthen leadership capabilities and elevate the guest experience across international environments.Specialized in Learning & Development, leadership, onboarding, and talent development, I focus on building high-performing teams and delivering consistent service excellence. I have extensive experience designing and implementing practical, scalable solutions aligned with business priorities and operational realities.In addition to my corporate role, I am a CHO-Chief Happiness Officer, Leadership Coach, and Career Mentor, supporting professionals in developing self-awareness, strengthening their positioning, and achieving sustainable growth.Throughout my career, I have worked with multicultural teams, enhancing leadership skills and contributing to the delivery of premium and personalized experiences.Above all, I am passionate about inspiring people to grow, lead with purpose, and build a positive mindset throughout their journey.
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