Marcela Mendes

About Marcela Mendes

With over 15 years of experience in the hospitality industry, I design and lead training and development strategies that strengthen leadership capabilities and elevate the guest experience across international environments.Specialized in Learning & Development, leadership, onboarding, and talent development, I focus on building high-performing teams and delivering consistent service excellence. I have extensive experience designing and implementing practical, scalable solutions aligned with business priorities and operational realities.In addition to my corporate role, I am a CHO-Chief Happiness Officer, Leadership Coach, and Career Mentor, supporting professionals in developing self-awareness, strengthening their positioning, and achieving sustainable growth.Throughout my career, I have worked with multicultural teams, enhancing leadership skills and contributing to the delivery of premium and personalized experiences.Above all, I am passionate about inspiring people to grow, lead with purpose, and build a positive mindset throughout their journey.

Experience

1. Regional Training Manager - North America

   Club Med

   Sep 2021 — Present

Education

• Universidade do Vale do Itajaí

  Bachelor of Arts (BA), Public Relations, Advertising, and Applied Communication

  2005 — 2008

• FGV - Fundação Getulio Vargas

  Master of Business Administration (MBA)

  2012 — 2013

Skills

• Hospitality
• Micros
• Hospitality Management
• Tourism
• Hospitality Industry
• Management
• Análise De Rendimentos
• Hotéis
• Revenue Analysis
• Hotel Management
• Food & Beverage
• Hotels
• Hotelaria
• Rooms Division
• Front Office
• Gestão De Hospitalidade
• Gestão Hoteleira
• Setor De Hotelaria
• Turismo
• Business Strategy
• Strategic Planning
• Negotiation
• Treinamento
• T&D
• Mentoring
• Desenvolvimento De Lideranças