Marcela Dzelme
Sr Specialist, Large Complex & Specialty Claims @Definity
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WORK HISTORY
Sr Specialist, Large Complex & Specialty Claims @Definity
EDUCATION
Faculdade Frassinetti do Recife
Bachelor of Business Administration (BBA), International Business
British Columbia Institute of Technology
General Insurance and Risk Management, Business Administration and Management, General
SKILLS
ABOUT MARCELA DZELME
With over a decade of progressive experience in the insurance industry, I have developed deep expertise in managing complex and specialty claims. Beginning my career as a Claims Adjuster at Northbridge Insurance, I steadily advanced through increasingly senior roles at ICBC and Aviva Canada, culminating in leadership positions where I oversaw high-stakes casualty and specialty claims. Currently serving as a Senior Specialist in Large Complex & Specialty Claims at Definity, I bring a strategic, analytical, and client-focused approach to resolving intricate claims matters. My career reflects a consistent commitment to excellence, leadership in claims management, and a passion for delivering fair and timely outcomes in challenging scenarios.
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