Marcela Acuna

About Marcela Acuna

Experienced Senior Renewals Account Manager with over 15 years in the software industry across Latin America. Over the last decade, I have specialized in managing subscription and maintenance renewals, developing strong relationships with customers and partners to ensure retention, revenue growth, and customer satisfaction.Fluent in Spanish, I effectively communicate both verbally and in writing with diverse stakeholders across the region. I’m highly organized, self-driven, and skilled in customer engagement, sales operations, and contract negotiations. I focus on identifying process improvements that enhance efficiency and contribute to revenue growth across assigned territories.

Experience

1. Senior Renewals Account Manager Latam

   Precisely

   May 2020 — Present · FL, US

   Results-driven Renewals Account Manager with over 15 years of experience accelerating growth for software companies across Latin America. I help organizations protect and expand recurring revenue through strategic contract renewals, client retention programs, and opportunity development.Trusted by customers and partners across 15+ LATAM countries, I offer bilingual support (Spanish-English) and a deep understanding of regional business practices. I work closely with Sales, Legal, and Channel teams to streamline renewals, strengthen relationships, and uncover additional value for clients.Known for turning complex renewal cycles into smooth, timely outcomes. I bring a sharp focus on operational efficiency, clear communication, and customer-centric execution that boosts loyalty and long-term success.

Education

• Universidad de La Salle

  Economist

  1997 — 2002