Marcel S.
Senior Account Manager @Piano
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WORK HISTORY
Senior Account Manager @Piano
Berlin, DE
I am in charge of some of the most strategic European clients like the German publish broadcasters (ARD, ZDF.) and Axel Springer. Part of my responsibilities are-identifying and closing new sales opprtunities within my customer base-full responsibility and execution of account expansion, up and cross sells within my customer base-managing renewals and all other contractual matters -conducting annual customer meetings including review and product presentations -pipeline management and forecasting-working with internal teams to solve complex technical customer requests
EDUCATION
Leibniz Universität Hannover
Master’s Degree (M.A.), European Law / European Studies
Dublin City University
Bachelor’s Degree, Language Interpretation and Translation
Universidad Autónoma de Madrid
Bachelor’s Degree, Marketing
Stiftung Universität Hildesheim
Bachelor’s Degree (B.A.), International Communication / Translation
ABOUT MARCEL S.
Building strong relationships is my passion.I have been using that passion very successfully for over 10 years in roles such as Customer Success, Customer Relationship and Key / Account Management.What helps me tremendously building strong relationships with customers are four things:a) having an excellent understanding of the products my customers use and which products they might benefit froma) listening closely and carefully to what my customers are telling meb) taking their concerns seriously and thusb) becoming a trusted advisor to themThat way, I am always aware of possible changes and challenges in my customer base which helps me with churn prevention and creating and harvesting up and cross sell opportunities as well as geting referrals from my customer base to continously extending my client list.Passionate about languages, I communicate fluently in German, English and Spanish with customers and colleagues and love to learn as much as passing on my knowledge - to achieve great goals together.In institutions such as the European Parliament and major companies from the automotive, science and software sector, I have proven to be a fast learner adjusting to new environments rapidly.Give me a new challenge and I will complete it - faster than you would expect!
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