Marcel Orta

About Marcel Orta

A results-driven Training Manager with over 10 years of experience in the hospitality industry, specializing in guest services, operations management, team leadership, and performance coaching. Proven success in launching 15+ new locations, onboarding and mentoring teams of 40+ employees per opening and aligning training programs with organizational goals. Skilled in evaluating training effectiveness, strengthening team performance, and developing engaging programs that deliver exceptional customer experiences. Flexible, adaptable, and motivated to support new launches and drive long-term success.

Experience

1. Training Support Specialist

   Another Broken Egg Cafe

   May 2023 — Present · Orlando, FL, US

   Facilitated training and provided support for new corporate and franchise store openings.• Collaborated monthly with Director of Training & Operations on certification process for new training stores.• Conducted recertification and certification visits for new training stores to ensure brand standards were met.

Education

• Savannah College of Art and Design

  Bachelor’s Degree, Business Communications

  2013 — 2015

• Valencia College

  Human Resource Management ,

  2015 — 2017

• Schoolcraft College

  Associate’s Degree, Liberal Arts

  2010 — 2012

Skills

• Team Building
• Microsoft Word
• Team Leadership
• Time Management
• Customer Service
• Microsoft Office
• Sales
• Inventory Management
• Microsoft Excel
• Powerpoint
• Social Networking
• Leadership
• Facebook
• Event Planning
• Marketing
• Public Speaking
• Microsoft Powerpoint
• Event Management
• Marketing Strategy
• Training
• Social Media