Marcel Henneghan

About Marcel Henneghan

As a Customer Success Manager at Budderfly, I’m passionate about helping businesses unlock the full potential of energy efficiency through a seamless, customer-focused experience. I partner closely with our clients to ensure they not only understand the value of our energy-saving technologies but also see measurable results that drive long-term impact.With a strong focus on relationship-building, proactive communication, and solution-oriented support, I act as a trusted advisor, championing customer needs internally and ensuring their journey with Budderfly is successful from day one. I thrive on helping organizations lower their energy costs while advancing their sustainability goals.What drives me every day is the opportunity to empower our customers with innovative solutions, data-driven insights, and consistent support, transforming energy efficiency into a growth lever for their business.

Experience

1. Customer Success Manager

   Budderfly

   Apr 2025 — Present · Shelton, CT, US

   Responsible to drive Brand specific (or Brand Group oriented) success• Successful support of onboarding new Brand owners • Ensuring elite service and support though customer journey • Expand and upsell existing customers by providing excellent communication• Work closely with internal cross functional teams (Sales and Support) • Build strong client relationships at the executive level • Strategically discuss CSAT to discover and close on expansion opportunities• Perform regular customer specific check-ins to aid in increased satisfaction.• Track all interactions with Brand’s customers using our CRM • Travel as needed to meet with customers• Solve problems for customers by understanding their expectations• Communicate with executive level contacts • Track customer engagement in HubSpot

Education

• Chowan University

  Bachelors, Business, Management, Marketing, and Related Support Services

  2008 — 2012

Skills

• Salesforce.com
• Event Management
• Analytics
• Public Relations
• Retail
• Social Media
• Windows
• Marketing
• Customer Relationship Management (Crm)
• Public Speaking
• Management
• Team Building
• Event Planning
• Research
• Sales Management
• Cold Calling
• Sales Process
• Sports
• Microsoft Office
• Sales
• Data Entry
• Direct Sales
• Sales Presentations
• Social Networking
• Social Media Marketing
• Lead Generation
• Microsoft Powerpoint
• Strategic Planning
• Business Development
• Account Management
• Microsoft Word
• Powerpoint
• Microsoft Excel
• Team Leadership
• Sales Operations
• Customer Retention
• Crm
• Customer Service
• Teamwork
• Telephone Skills