Marcel H.

About Marcel H.

Operations Manager with more than 20 years of progressive experience. Proven record of successes in client satisfaction, financial acumen and team leadership. A highly self-motivated leader, with a team player mindset. Keen understanding of business priorities with a commitment to effectively manage operations leading to enhanced productivity, reduced cost, and higher efficiencies across multiple service lines.

Experience

1. Sr Account Manager

   Xerox

   Dec 2023 — Present · US

   As a Senior Account Manager, I deliver a comprehensive suite of services focused on driving client success and operational excellence. My expertise lies in managing multiple clients and staff while overseeing multifunctional operations to ensure seamless service delivery.**What I Provide:**1.**Client Relationship Management:** I cultivate and maintain strong relationships with key clients, ensuring their needs are met and exceeded. As the primary contact, I address inquiries and offer strategic guidance through regular meetings and reviews.2.**Multifunctional Operations Management:** I collaborate with cross-functional teams, including sales, and finance, to guarantee smooth service delivery. My role involves coordinating staff across departments to align efforts with client objectives.3.**Financial Oversight:** I manage the P&L for assigned accounts, closely monitoring financial performance and preparing reports to identify growth opportunities.4.**Vendor Relationship Management:** I establish strong relationships with vendors, negotiating contracts that optimize service delivery while managing costs effectively. I ensure compliance with service level agreements (SLAs) and performance metrics.5.**Innovation and Strategy Enhancement:** I stay updated on industry trends to identify new growth opportunities. Working with internal teams, I implement strategies that enhance our service offerings and improve client satisfaction.6.**Team Leadership:** I lead and mentor a team of of supervisors, and skilled operators fostering a collaborative culture and high performance. I also provide training and conduct performance evaluations to strengthen team capabilities.With my expertise in account management, I am committed to shaping client relationships and driving innovation to achieve business objectives. Let’s collaborate to unlock new opportunities for success.

Education

• Hackensack High School

  High school diploma, Business, Management, Marketing, and Related Support Services

  1985 — 1989