Marcel Crockett
Area Manager at Stellantis, FCA
- Role
- Metro Area Manager at Stellantis
- Location
- Las Vegas, NV, US
- LinkedIn followers
- 500 followers
About Marcel Crockett
The repair was fine. The experience wasn\'t. That one sentence explains more lost…
Experience
Metro Area Manager
Jul 2019 — Present · Las Vegas, NV, US
Lead strategic after-sales initiatives to enhance dealership operations, sales performance, and customer retention. Drive service marketing strategies, optimize retail parts and accessories sales, and implement innovative training programs.• Increased dealership profitability by implementing customer engagement and service process optimization strategies.• Developed and executed retail marketing initiatives that significantly boosted after-sales revenue.• Strengthened dealership operations through data-driven warranty analysis and customer service enhancement.
Education
Northland Pioneer College
Associate of Arts, Business Management
1992 — 1994
University of Oklahoma
Master of Legal Studies MLS, International Law and Legal Studies
University of Utah
Bachelor of Science - BS, Business Management, Commercial Recreation, Tourism & Hospitality
1995 — 1998
University of Utah
Bachelor of Science - BS, Parks, Recreation and Leisure Facilities Management
Skills
- Contract Negotiation
- Data Analysis
- Recruiting
- Insurance
- Outlook
- Leadership
- Consulting
- Call Centers
- System Administration
- Team Building
- Management
- Cold Calling
- Computer Software Training
- Analysis
- Computer Hardware
- Operations Management
- Customer Retention
- Customer Service
- Marketing
- Project Management
- Networking
- Customer Relations
- Technical Support
- Business Analysis
- Mentoring
- Software Documentation
- Sdlc
- Troubleshooting
- Coaching
- Process Improvement
- Vendor Management
- Microsoft Office
- Sales
- Strategic Planning
- Consultation
- Finance
- Sales Process
- Program Management
- Team Leadership
- Account Management
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