Marc Carmen

About Marc Carmen

I have spent over 17 years in information technology as a startup founder, backend architect, full stack developer, senior software engineer, and system administrator. For 13 years, I designed and built a scalable, high-performing system providing business management software for small- and medium-sized businesses. In addition, as a founder, I helped create a business plan, presented it to potential investors, and increased revenue streams by finding and integrating with partners. I led small, diverse teams of developers and customer support representatives to create an award-winning system businesses use worldwide. I increased reliability and availability while decreasing costs by migrating from a static server into a multi-zone, load-balanced application server on Amazon Web Services using a combination of technologies: Java, Python, MySQL, PHP, Elastic Beanstalk, EC2, S3, and RDS.My career as a diplomatic technology officer overseas provided me with the opportunity to expand my IT knowledge, particularly in enterprise system administration in a Microsoft Windows environment, PBX and radio networks, and as an ISSO. To enhance system security, I not only completed a degree in cybersecurity but also earned several cybersecurity certifications. I have also served as an IT consultant, assisting customers in navigating the Microsoft ecosystem and solving problems using products like PowerAutomate, PowerApps, Microsoft Forms, and SharePoint. My ability to collaborate with non-technical customers to understand and meet their needs is a testament to my adaptability and commitment to continuous learning.Throughout my career in IT, I have proven my ability to collaborate effectively in fast-paced environments, utilizing agile methodologies to deliver high-quality software. I am passionate about exceeding user expectations and building robust, reliable systems.

Experience

1. IT Manager (Diplomatic Technology Officer Information Management Specialist)

   U.S. Department Of State

   Jul 2020 — Present

   Collaborated with diverse teams across U.S. Embassies to deliver comprehensive information management and technology solutions, ensuring secure and efficient operations in support of diplomatic missions.Key Accomplishments & Responsibilities:• Project Leadership: Spearheaded an initiative to revamp inventory tracking processes, resulting in a 25% increase in completion speed and improved resource management.• Team Leadership: Supervised and mentored a diverse team of six technicians and customer support representatives, fostering a collaborative and high-performing environment.• Network Administration: Oversaw the local computer network, residential radio systems, UHF/VHF networks, and phone systems, ensuring reliable connectivity and optimal performance.• Information Systems Security Officer (ISSO): Implemented robust security measures to safeguard the confidentiality, integrity, and availability of critical embassy systems and data, adhering to stringent information assurance standards.• Technical Support: Provided comprehensive technical support for a wide range of IT equipment, including computers, phones, radios, and other peripherals, resolving issues promptly and effectively.• Data Support: Contributed to data-driven decision-making by collecting, cleaning, and visualizing data to inform strategic initiatives.• Customer Support: Delivered responsive tier 1 and 2 customer support, escalating complex issues to regional support as needed.• Inventory Management: Managed and updated inventory records, ensuring proper disposition of outdated equipment.• Interagency Collaboration: Provided essential logistical and technical support to other government agencies, fostering strong interagency partnerships.• Financial Planning: Engaged in regular financial planning activities, including contributing to the Mission Resource Request, a critical component of the budget formulation process.

Education

• Brigham Young University

  MA

• Brigham Young University

  BA

• Western Governors University

  Bachelor of Science - BS

• Western Governors University

  Master of Science - MS

Skills

• Mobile Applications
• Javascript
• Html 5
• Android
• Soap
• Web Development
• Amazon Ec2
• Product Management
• Problem Solving
• C#
• .net
• Oop
• Agile Application Development
• Json
• Enterprise Software
• Flex
• Subversion
• Project Management
• Web Services
• Mysql
• Amazon Web Services (Aws)
• Actionscript
• Api
• Software Development
• Python
• Git
• Java
• Xml
• Database Design
• Rest
• Lamp
• Html
• Testing
• Saas
• Product Development
• Perl
• Jquery
• Sqlite
• Web Applications
• Software Architecture