Marc-André Schliewe
Senior Customer Success Manager Trading @LSEG
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WORK HISTORY
Senior Customer Success Manager Trading @LSEG
I drive commercial value creation through adoption of all LSEG solutions purchased by the customer to achieve revenue retention and customer engagement. As a CSM I play a key role in enhancing customer experience by leveraging a network of experts across LSEG and ensuring customers’ business objectives are achieved though full utilization of solutions into the daily workflow of my end-users. The scope includes broader number of solutions (EIKON/Workspace, FX Trading, Feeds, Enterprise and Risk) that will engage customer across all Refinitiv products and services and identification of opportunities (cross sell, up sell) that are passed through to Sales and Account Management.I deliver tailored engagements (e.g. enterprise workshops) that help customers to maximize the value derived from Refinitiv solutions post sale and build intimacy.Using my specialist knowledge I demonstrate and educate customers on relevant functionality and content resulting in increased usage and products.Promoting insights relevant to customers’ workflow and acting as a voice of the customer internally, feeding back their experiencesI develop and execute retention strategies as part of the customer success plan for accounts, in conjunction with Account ManagersIdentify and investigate opportunities to raise to Account Manager for action and share insights to aid the sales processClearly define business outcomes and orchestrate a comprehensive success plan inclusive of customer objectives, stakeholders, milestones, risks and metrics needed to achieve them.Demonstrate and educate new customers on how to use our EIKON and Refinitiv Workspace platform, content, and technologies in a manner that is tailored to their specific use-case.
EDUCATION
Frankfurt School of Finance & Management
Bankbetriebswirt (BA)
The University of Reading
Diploma in Securities and Derivatives, ICMA Centre - Business School for Financial Markets
Frankfurt School of Finance & Management
Geprüfter Bankfachwirt (IHK) / Bachelor Professional of Banking (CCI)
SKILLS
ABOUT MARC-ANDRÉ SCHLIEWE
In an ever-changing and globalizing marketplace, I help financial professionals solve challenges by connecting them with the intelligent information to help drive their business, connect with their customers / counterparties and mitigate risk. On a daily basis, I strive to-fully understand your goals, workflows, strategies and challenges-educate you on key trends, best practices, and the direction of your peers-gain feedback and work with our product and content teams to further enhance our content/workflows/solutions -arm you with solutions via intelligent software that helps to overcome your daily challengesThrough Refinitiv Eikon, you gain access to the precise news, data, analytics, markets and professional networks you need – anywhere, anytime – through a more intelligent, intuitive and open desktop and mobile experience. So you can discover more profitable opportunities and make crucial decisions confidently.With more market moving beats, news and analytics, and powerful tools of visualizing than ever before, Refinitiv Eikon gives you the information you need to act before the market moves, and stay on top of your market. Refinitiv Workspace is our new flagship workflow solution. It provides unparalleled access to the depth and breadth of Refinitiv data, news and content and gives users a customized experience that caters to their unique workflow needs, enabling them to work better, faster and smarter from wherever they are, seamlessly across any deviceFeel free to contact me if you would like to hear more on the answers we have to your questions!
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