Marcais Jackson
Customer-focused professional with 9 years’ experience in customer service and 4 years’ experience in wireless retail sales.
- Role
- Customer Service Associate at Lowe's Companies, Inc.
- Location
- Abingdon, MD, US
- LinkedIn followers
- 500 followers
About Marcais Jackson
Customer-focused professional with 9 years of customer service experience and 4 years in wireless retail sales. Proven ability to drive client retention, profitability, and positive feedback through exceptional service and communication.
Experience
Customer Service Associate
Mar 2025 — Present · Abingdon, MD, US
Orchestrate seamless customer experiences, driving satisfaction and sales growth through expert product knowledge and personalized service across all channels.• Resolve complex customer challenges with exceptional efficiency and empathy, consistently turning potential frustrations into loyal customer advocates.• Cultivate a dynamic and welcoming customer environment, building lasting relationships and exceeding expectations both in-store and through direct phone engagement.
Education
Harford Community College
Associate's degree, Computer Information Systems
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