Marc Sugars
Uk & i Renewals Contract Account Manager @Boomi
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WORK HISTORY
Uk & i Renewals Contract Account Manager @Boomi
London, GB
Build and maintain strong Customer relationships to effectively drive optimal Renewal retention rates and Customer satisfaction. • Own the Renewal process for Direct Boomi Accounts, effectively communicating and negotiating all aspects of the Renewal to the customer including any contracts/proposals and price increase discussions. • Collaborate with Account Managers and Field Account Executives to understand Account health as it pertains to their Renewal. • Work closely with Customer Success, Support and Sales Ops when customer satisfaction or product issues arise. • Work with Account Executives to drive and identify Incremental upsells during the Renewal conversations. My role consists of a combination of Renewals, Account Management Sales and Customer Success roles within a mix Software Environment i.e, Software-as-a-Service (SaaS). Working with Enterprise Renewals/Accounts and effectively liaising with C Level Executives in order to drive Renewals to on-time closure using Salesforce.com and other internal systems. The cross-functional nature of the role allows for the development of a deep understanding of all aspects of our Customers Business.
EDUCATION
Reading College of Technology
National Diploma in Business Management -
St Crispins School
GCSE's - Maths, English, History, Geography, Science, Economics, Physiology & Anatomy
ABOUT MARC SUGARS
I am a self-motivated and determined individual with excellent communication skills and a personable nature. Throughout my career I have met deadlines gaining a reputation of reliability. I am happy to work within a team but also have the ability to use my own initiative when working on my own. I remain calm, composed, organised and professional when working under pressure. I am highly qualified with professional experiences in large and medium-sized organisations. I believe I can bring a valued contribution, skills & experience to roles, having developed a confident, professional approach to my work. As a person I am reliable and resourceful, and have a strong ability to learn and adapt quickly to new and challenging situations. I can demonstrate and have strong ability to manage task/projects from conception through to successful completion. I have a proven track record of nurturing client relationships, getting to the bottom of a customer\'s needs and making sure that they are provided with a first class service. I have a genuine scope for personal growth and development, along with opportunity to make a significant contribution to the businesses success. Proficient in using most CRM’s, especially SalesForce.
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