Marc Spilka

Implementation Manager @Assembled

New York, NY, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2024 — Present

Implementation Manager @Assembled

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New York, NY, US

Leading enterprise-scale onboarding projects, guiding customers through complex implementations and integrations- Partnering with technical stakeholders to support in-house API builds, data flows, and custom use cases- Successfully deploying Assembled Assist, our AI-driven solution, alongside the core WFM package- Working extensively with SQL, SFTP, and API solutions to deliver tailored, scalable integrations- Delivering client training and enablement sessions to drive adoption and long-term success- Contributing to documentation and process improvements, streamlining internal workflows and enhancing efficiency- Coordinating with product and engineering teams to provide actionable customer feedback and file bug reports for alpha and beta features.

EDUCATION

2010 — 2014

Kent State University

Bachelor of Business Administration - BBA

SKILLS

Microsoft WordEnglishCustomer ServiceMarketingResearchTeamworkGoogle TrendsInterpersonal Communication AbilitiesMicrosoft PowerpointSocial MediaMicrosoft ExcelPowerpointCommunicationPhotoshopIndesignPublic SpeakingMicrosoft Office

ABOUT MARC SPILKA

Ridiculously detail-oriented, technically adept Customer Success professional.

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