Marc Spilka
Implementation Manager at Assembled
- Role
- Implementation Manager at Assembled
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Marc Spilka
Ridiculously detail-oriented, technically adept Customer Success professional.
Experience
Implementation Manager
Sep 2024 — Present · New York, NY, US
Leading enterprise-scale onboarding projects, guiding customers through complex implementations and integrations- Partnering with technical stakeholders to support in-house API builds, data flows, and custom use cases- Successfully deploying Assembled Assist, our AI-driven solution, alongside the core WFM package- Working extensively with SQL, SFTP, and API solutions to deliver tailored, scalable integrations- Delivering client training and enablement sessions to drive adoption and long-term success- Contributing to documentation and process improvements, streamlining internal workflows and enhancing efficiency- Coordinating with product and engineering teams to provide actionable customer feedback and file bug reports for alpha and beta features.
Education
Kent State University
Bachelor of Business Administration - BBA
2010 — 2014
Skills
- Microsoft Word
- English
- Customer Service
- Marketing
- Research
- Teamwork
- Google Trends
- Interpersonal Communication Abilities
- Microsoft Powerpoint
- Social Media
- Microsoft Excel
- Powerpoint
- Communication
- Photoshop
- Indesign
- Public Speaking
- Microsoft Office
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