Marc Sisneros

About Marc Sisneros

As a dynamic and forward-thinking professional, I bring a wealth of expertise across Finance, Marketing, Customer Experience, and Sales, with a strong track record in the fast-paced Wireless Technology industry. I thrive in roles that challenge me to think strategically and act decisively, leveraging my skills in leadership, negotiation, operations management, and customer-centered strategy to deliver impactful results.Throughout my career, I’ve built a reputation as a solutions-driven leader with a strong business acumen. I’m adept at navigating complex challenges, adapting to rapidly shifting priorities, and collaborating with teams to drive business growth and enhance the customer experience. Whether as a People Manager or Individual Contributor, I’m committed to exceeding expectations and empowering those around me to succeed.I’m passionate about working with diverse teams and communicating effectively across cultural and organizational boundaries. With an advanced technical aptitude and a dedication to continuous learning, I’m always looking for innovative ways to create value and elevate performance

Experience

1. Senior Operations Manager

   T-Mobile

   Feb 2026 — Present · Albuquerque, NM, US

   I am passionate about leading operations that prioritize people and performance. • Cultivated a data-driven environment to enhance decision-making and operational efficiency. • Championed initiatives that reinforced a customer-centric approach across all teams. • Fostered a collaborative culture that empowered team members to excel in their roles.Develop leaders and serve those that serve our valued customers.

Education

• Central New Mexico Community College

  Associate's degree, Pre-Management

  2000 — 2001

• Colorado Technical University

  Master of Business Administration - MBA, Finance and Financial Management Services

  2017 — 2019

• UNM Anderson School of Management

  Bachelor's degree, Business Administration and Management, General

  2000 — 2005

• New Mexico Highlands University

  Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies

  1998 — 1999

Skills

• Coach University
• Investments
• Mortgage Lending
• Microsoft Excel
• Building Managerial Excellence
• Customer Retention
• Business Ethics: Education and Organizational Best Practices
• Customer Service
• Commercial Banking
• Investment Management
• Operations Management
• Real Estate
• Business Support Analyst
• Management
• Team Building
• Essentials for Managers
• Banking
• Customer Care Coach
• Risk Management
• Credit Risk
• Finance
• Process Improvement
• Call Centers
• Business Development
• Financial Analysis
• Credit
• Negotiation
• Sales
• Business Strategy
• Apple Software
• Telecommunications
• How to Sell - Strategies From Prospecting to Closing
• Credit Analysis
• Basketball Coaching
• Customer Loyalty Coach
• Team Leadership
• Customer Experience
• Loans
• The Essentials of Budgeting (for Non-Financial Professionals)
• Shoe Store Retail Manager