Marc Perryman
Service Desk Specialist at Tighe & Bond
- Role
- Service Desk Specialist at Tighe & Bond
- Location
- North Haverhill, NH, US
- LinkedIn followers
- 500 followers
About Marc Perryman
Lifelong computer enthusiast with over a decade of experience. Skilled in Networking…
Experience
Service Desk Specialist
Mar 2018 — Present
Facilitate all IT department meetings productively & efficiently.• Developed & currently maintain OneNote shared knowledge base for IT staff.• Consistently & successfully resolve high volumes of IT service tickets of varying complexity.• Maintain an excellent rapport with end users & leadership for effective communication and efficient resolutions.• Handle escalated service tickets & resolve tense situations.• Maintenance, updates & support for 30+ engineering software applications.• Played an integral role in several high-visibility projects.• Created & currently maintain digital signatures for over 200 engineers of varying disciplines.• Assisted in production & deployment of AutoCAD2021 using fully automated process with little to no downtime.• Developed & implemented processes to support hardware & software failure for remote end users at pandemic onset. Swift & successful implementation led to the permanent adoption & maintenance of these processes.• Led a team in upgrading digital signage for 12 offices; completed project early & under budget.
Skills
- Time Management
- Technical Support
- Disk Encryption
- Help Desk Support
- Customer Service
- End User Training
- Eyewear
- Microsoft Office
- IT Operations
- Computer Hardware
- Windows 7
- Vmware
- Healthcare
- Epic Systems
- Networking
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