Marc Ortiz

Direct Mail & Digital Print Operations Manager @Modern Postcard

Carlsbad, CA, US

Coordinate and manage direct mail and digital printing operations. Oversee list processing, VDP and mail shop departments. Review and analyze monthly financial statements and budgets to improve departmental profitability. Prepare and control operational budgets, control inventory and negotiate vendor services to improve the financial well-being of the company. Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures. Manage customer support related to mail or digital print, support sales and marketing departments. Manage quality assurance, continuous improvement and lean manufacturing.» Stabilized and reversed decline in revenue for the Mail, VDP and LP departments.» Introduced and implemented co-mingle as strategic service that generates an additional a year in additional revenue for the company.» Coordinated a facility reduction and relocation without a major effect to operations or service to our customers.» Renegotiated rates and services with new and existing vendors resulting in additional revenue- International Mail Drop Ship Service Implemented a continuous improvement culture and workflow.» Improved digital press production uptime by 40%.» Introduced workflow and pricing for digital production that increased revenue by 36%.

Western Technical College

Associate's degree, Information Technology