Marc Moscatello
Senior Director of Operations @Allied Telecom Group
Signup · Get unlimited contacts
WORK HISTORY
Senior Director of Operations @Allied Telecom Group
Washington, DC, US
Responsible for thought leadership and driving change to create best in class user experience across various internal and client facing value streams. Examples include mapping client journey to Allied products and services, creating an enterprise Operating Model, and quantifying all inter-function touchpoints. I have developed and implemented go to market service delivery and support operating model for new, out of region client expansion. Promote a process based ITSM culture by establishing Service Management working group to improve current processes (focus on Incident, Configuration and Change). Currently consolidating organizationally disparate customer service entities to strengthen Allied\'s customer facing service points as the company continues to grow. Organizations included in the consolidation include: Service Desk, NOC, and Customer Service Management.
EDUCATION
Susquehanna University
Bachelor of Arts - BA, Modern Languages, History
SKILLS
ABOUT MARC MOSCATELLO
Specialties: Strategic Change Leadership, Enterprise Cost Reduction, IT Governance…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.