Marc Monson
IT Field Support Technician ll @Logix Federal Credit Union
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WORK HISTORY
IT Field Support Technician ll @Logix Federal Credit Union
Administer Microsoft 365 (Exchange/Teams/SharePoint) and AD/GPO; handle identity, mail flow, and secure access.Troubleshoot Windows 10/11, Citrix, printers, and peripherals; maintain a clean knowledge base and SOPs.Support patching, endpoint protection, and workstation imaging/Intune; improve first-call resolution and response SLAs.Partner with vendors/MSPs to maintain uptime and accelerate advanced fixes.Tech: M365, AD/GPO, Intune, Exchange Online, SharePoint/OneDrive, Citrix, Ticketing/RMM
EDUCATION
Royal High School - Class of 2002
Diploma, High school
Career Academy.com
MCSA Windows 7, Microsoft
Oxford Institute of Technology
A+, Comp TIA A+,
SKILLS
ABOUT MARC MONSON
Hands-on IT generalist with a systems mindset. I manage Microsoft 365, Windows Server/AD/GPO, and networking (DNS, DHCP, VLANs, VPN, firewalls incl. SonicWall/Palo Alto). I support SQL Server (backups/restores, indexing, T-SQL for reporting/troubleshooting) and user-facing ERP/line-of-business systems (D365 concepts, Power BI feeds, label printers, cameras, badge access).I’ve worked in banking, enterprise retail, and MSP settings—balancing Tier 1–2 user support with infrastructure operations. I document as I go (SOPs/runbooks), coordinate with MSPs/vendors, and keep environments patched, backed up, and monitored. I’m comfortable being “the person” on site when something breaks at 4:30pm, and I can explain solutions without the jargon.
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