Marc Leblanc
IT Service Desk Manager @Canpar Express
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WORK HISTORY
IT Service Desk Manager @Canpar Express
Brampton, ON, CA
Managing a team of 6 support analysts across 3 companies. Responsible for the ticketing system, developing a deployment strategy for MS Windows 11 upgrades, Okta account configurations as well as other projects.
EDUCATION
KelbyOne
Photography and Graphic Art
Durham College
Electronic Engineering Technician, Electronics
SKILLS
ABOUT MARC LEBLANC
Right from the start of my career in IT, I learned that technology works best when it\'s built for people. That core idea has stuck with me and guides my entire approach to work.I specialize in the heart of IT operations and service management (ITSM), the behind-the-scenes work that ensures stability and keeps everything running smoothly for the end-user. I genuinely enjoy the challenge of untangling complex service transitions and building bridges to get different teams collaborating effectively.Beyond the technical, my real passion is helping people succeed. I get a great deal of satisfaction from mentoring junior IT professionals, building a truly collaborative team atmosphere, and creating resources that empower everyone to grow.Ultimately, my goal is to deliver IT solutions that are focused on customer needs, support business goals, and build a stronger, more confident team along the way.Feel free to connect, I\'m always happy to talk about tech, teams, and service delivery.
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