Marc Hicks
Executive Director
- Role
- Executive Director at JPMorganChase
- Location
- Jacksonville, FL, US
- LinkedIn followers
- 500 followers
About Marc Hicks
Over 25 years of experience managing and optimizing highly efficient assembly lines…
Experience
Executive Director
Jun 2012 — Present · Jacksonville, FL, US
Responsible for Closing and Support Operations nationally for Chase Home Lending\'s Consumer Originations platform. Oversight includes four domestic and two international sites (Philippines and India)with direct and indirect reports eclipsing 500 FTE. Work with internal partners within Sales, Operations, Credit/Risk, and Legal to ensure loans close timely and in a salable condition. Oversaw liquidation claims operations for approximately 375 employees across two domestic sites and one in Manila. Charged with recovering $12MM in Default Servicing advances annually. Also managed teams of Corporate Witnesses, Process Improvement Engineers, Vendor Delivery Managers, and Closing Subject Mater Experts.
Education
Wake Forest University Charlotte Center
Master of Business Administration, Business Administration, Management and Operations
Villanova University
Green Belt Certification - Six Sigma
2007 — 2007
Hampton University
Bachelors of Science
1991 — 1996
Skills
- Operational Due Diligence
- Credit Analysis
- Loan Origination
- Due Diligence
- Risk Management
- Mortgage
- Credit
- Mortgage Lending
- Loss Mitigation
- Compliance
- Underwriting
- Mortgage Banking
- Real Estate
- Operations Management
- Process Improvement
- Vendor Management
- Six Sigma
- Process Engineering
- Problem Solving
- Team Leadership
- Residential Mortgages
- Analysis
- Banking
- Loans
- Management
- Executive Management
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