Marc Gautrois
Product Support Associate at James River Equipment
- Role
- Product Support Representative at James River Equipment
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Marc Gautrois
Highly motivated and results-driven sales and operations management professional with a…
Experience
Product Support Representative
Apr 2014 — Present · Manassas Park, VA, US
James River Equipment is a full-service equipment and tractor dealership serving Agriculture, Construction and Forestry, Commercial and Residential customers in Virginia, North Carolina and South Carolina. Services include equipment sales, parts, service, and rentals.• Initiated and maintained strong customer relationships and increased the sales of the company’s products and services. Conducted site visits to deliver parts and diagnose customer needs; identified new opportunities for the company to provide service. • Supported all departments of James River Equipment to achieve customer support excellence. Worked with team to manage parts inventory and maintain an efficient, well-organized warehouse. Assisted warehouse in times of need with pulling, filling, stocking and shipping customer orders.• Ensured 100% customer satisfaction by providing timely parts delivery to all James River Equipment customers. • Consistently processed and tracked orders, and delivered invoices in a timely manner. Ensured accuracy of data entered in database system for billing and inventory purposes.• Maintained knowledge of James River Equipment territory, market, and competitors. Communicated regularly with management and other parts representatives.
Skills
- Microsoft Excel
- Sales Management
- Microsoft Word
- Leadership
- New Business Development
- Construction
- Sales Process
- Direct Sales
- Customer Experience
- Microsoft Office
- Sales
- Customer Service
- Heavy Equipment
- Inventory Management
- Relationship Management
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.