Marc F.

Experience

1. Telecommunications Engineer

   FedEx

   Mar 2010 — Present · Pittsburgh, PA, US

   Managed FedEx telecommunication systems for the US and CanadaOrchestrated the transition from Avaya PBX to Cisco UCM for multiple operating companies under the FedEx umbrellaLed the migration from traditional copper lines to VOIPOversaw the successful rollout of Intrado E911 services in the US and CanadaCoordinated the transfer of 800 numbers to AT & T Advanced features Route itOversaw the rollout of pots in a box for elevator lines and implemented them as cellular backup for our security systemsManaged the design and deployment of an auto dialer for contacting customers during Inclement weather or emergency situationsCollaborated with Fire Marshals nationwide to ensure compliance with local laws for fire alarm systemsEngaged in close collaboration with the FAA and LEC to facilitate the installation of ring down circuits (shout lines) between Towers at multiple airports Project Management for FedEx Ground Opco and Customer Pickup Coordination Conducted site relocations designed and managed new installations and oversaw system upgradesCoordinated closely with contractors and companies such as Cisco Avaya TTec AT & T HCL and ECG to ensure the efficient execution of multiple projectsDelivered advanced site support and Coordinated technical repairsDirected and executed field and inhouse moves adds and changes

Education

• Community College of Allegheny County

  Computer Science 2003

• Forbes Road East Career and Technology Center

  Computer Information technology, Courses of Study · Business Applications · Database Management · Visual Basic Programming

  1999 — 2001