Marc Cohen
Sr. Customer Success Manager and US Regional Development Lead at Sievo, MBA
- Role
- Sr Csm and Us Regional Development Lead at Sievo
- Location
- Vancouver, WA, US
- LinkedIn followers
- 500 followers
About Marc Cohen
Passionate Procurement and Analytics Focused, Data is just the first step, next is understanding it and turning data into dollars.Experienced Analyst with a demonstrated history of working in the automotive and consumer good industry. Skilled in Analytics and Microsoft Office programs. Strong purchasing professional with a Minor focused in Packaging Science from University of Florida.
Experience
Sr Csm and Us Regional Development Lead
Jan 2025 — Present · US
I serve in dual roles to ensure the highest level of customer satisfaction and operational efficiency.Senior Customer Success ManagerI am responsible for managing Sievo’s most complex client relationships, ensuring they maximize the value of our solutions and achieve optimal time-to-value. My primary focus is on helping clients achieve their goals by proactively identifying opportunities for improvement and guiding them through the full lifecycle of our software. As a trusted advisor, I oversee the implementation of new features and act as a project manager to ensure successful rollouts. Additionally, I serve as the key point of contact for any issues or concerns, effectively bridging the gap between the client and Sievo’s internal teams to resolve challenges quickly and efficiently.US Regional Development LeadIn my role as US Regional Development Lead, I focus on driving operational excellence and supporting our team’s success across the United States. I lead initiatives to improve efficiency within our US operations, ensuring streamlined processes and consistent delivery of exceptional customer outcomes. This includes creating and executing training programs to empower our US branch and ensuring they are well-equipped to support our clients. I also take an active role in addressing major client issues within the region, collaborating with cross-functional teams to resolve concerns and guarantee client satisfaction.
Education
Bloomingdale Senior High School
High School Diploma
2009 — 2013
University of Florida
Minor, Packaging Science
2013 — 2017
Gies College of Business - University of Illinois Urbana-Champaign
Master of Business Administration - MBA
University of Florida
Bachelor of Science (BS), Industrial and Systems Engineering
2013 — 2017
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