Marc Diggins

Information Technology Operations Support @Akkodis

Ottawa, ON, CA

On contract to the Department of National Defence (Mapping and Charting Establishment) on the DSEF/GeoInt project.Delivered hands-on IT support across end-user systems, resolving service tickets related to account access, workstation issues, peripherals, and operating system functionality in a secure enterprise environment.Deployed, upgraded, and maintained Windows 10/11 workstations, including OS installations, software provisioning, system backups, and validation to ensure continuity of service and user readiness.Built and maintained detailed software and hardware asset inventories using SharePoint, Excel, and Visio, supporting accurate tracking, accountability, and future planning across user and server environments.Supported Active Directory operations by provisioning user accounts, managing access, and assisting with onboarding and configuration of new personnel and specialized workstations.Contributed to infrastructure and server room operations, including equipment inventory, rack installations, cable management, server backups, memory upgrades, and participation in equipment relocation and migration activities.Configured and reconfigured enterprise storage systems (Dell EMC PowerStore), including factory resets, system setup, serial switch configuration, and integration into evolving infrastructure designs.Authored and maintained technical documentation, workstation setup guides, and knowledge base content to improve consistency, repeatability, and support team efficiency.Maintained endpoint security and system health by applying antivirus definition updates, validating system configurations, and supporting security awareness and compliance requirements.

Lakehead University

Bachelor's degree, Electrical and Electronics Engineering