Marc Debloois
Transformation Lead @Health Care Service Corporation
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WORK HISTORY
Transformation Lead @Health Care Service Corporation
Execution SME for integration of next-generation solution that integrates consumer, care, claims, and revenue management in a flexible platform. FACETS, QNXT, TriZetto, Cognizant
EDUCATION
University of Delaware
Bachelor's degree, Mechanical Engineering
Delaware State University
Pre-Engineering
Western Carolina University
Master's degree, Project Management
SKILLS
ABOUT MARC DEBLOOIS
Product, Price, Place, Promotion, and PeopleMarc has an extensive background in improving operations within transactional industries (claims, payment integrity, operational workflows, collaboration with internal and vendor business partners) within payers and global business process outsourcing (BPO) service providers. He is a trusted advisor to leadership in implementing operational efficiencies by leveraging his experience within operations, consulting, risk management, and shared services roles within highly regulated service and manufacturing industries. These engagements leveraged growth strategies of network development, acquisition, joint ventures, and organic means to meet or surpass the expected corporate objectives.As a licensed professional engineer, Marc uses engineering rigor to improve business outcomes. He will synthesize research & analysis, develop and test hypotheses, identify areas of opportunity, and present strategic recommendations. Once approved, he converts strategy into execution (e.g. pilots) while prioritizing timelines and ensuring stakeholder buy-in and consensus. Strategy and Growth leader, strategic partner and valued advisor to C-Level leadership. Fifteen (15) years in enterprise strategy, executed growth through acquisition, joint ventures and organic means. Operational area consisted of global resources supporting primarily domestic US clients in healthcare, finance, e-commerce, and telecommunication. Customer Contact experience (Genesys), Data Visualization ( Tableau/ PowerBI) and Clinical asset (EHR) optimization & technology solutions- consulting experienceSkills/ExperienceTalent - on shore and offshore recruiting and onboardingRecruit/Retain customer facing staff via analytics SME for BPO partnering & non-core strategy discussionsBusiness & Financial Analysis, Profit & Loss review Human Centered Design, Agile Process MethodologyM & A / Technology culture change management Craft executive talking points – town hall / summits Trusted advisor and influencer (C-level and V-level) Facilitate Long-term strategic planning sessionsValue Creation - Synergies and Integration of operations
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