Marc Cornish
- Role
- Manager of Customer Implementations at Cody Systems
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Marc Cornish
I have deep experience building post-sale teams, including: Project Management, Customer…
Experience
Manager of Customer Implementations
Feb 2024 — Present
I play a pivotal role in driving the strategic transformation from traditional on-premises software deployment to a modern SaaS model. I oversee all customer-facing functions, including Implementation, Customer Support, SME, and Education Services, ensuring a seamless transition for our clients to embrace our new SaaS product. Spearheading the selection, rollout, and adoption of innovative project management tools, support tracking systems, and online learning management solutions, I am instrumental in enhancing operational efficiency and customer satisfaction during this transformative journey.• Manage day-to-day operations of Customer Implementation, Technical Services/Support, SME, and Education Services, ensuring high levels of service delivery and client satisfaction.• Spearhead the implementation and adoption of new project management tools, support ticket tracking systems, and online learning management solutions.• Strategic manager of high-priority projects including the successful migration of PathfinderRMS, enhancing client engagement strategies and optimizing internal processes resulting in improved project timelines and customer retention.
Skills
- Google Analytics
- Photoshop
- User Experience
- Social Media
- Web Design
- Html
- Search Engine Optimization (SEO)
- Online Marketing
- Web Development
- SEO
- Wordpress
- Digital Marketing
- Website Development
- Blogging
- Content Marketing
- Flash
- Project Management
- Php
- Social Media Marketing
- Cascading Style Sheets (Css)
- Web Analytics
- Search Engine Marketing (Sem)
- Css
- Dreamweaver
- Email Marketing
- Adobe Creative Suite
- Google Adwords
- Mysql
- Online Advertising
- Javascript
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