Marc Bowers
Dynamic Customer Service Leader | Driving Operational Excellence & Exceptional Experiences
- Role
- Enterprise Customer Care at MSC Industrial Supply Co.
- Location
- Ephrata, PA, US
- LinkedIn followers
- 500 followers
About Marc Bowers
Passionate and results-oriented Customer Service Supervisor with a proven track record of…
Experience
Enterprise Customer Care
May 2025 — Present · Jonestown, PA, US
The Representative, Customer Care Enterprise is responsible for customer interactions including inbound phone calls, emails, Web and EDI orders, chat, and 3rd party procurement portals. These representatives interact with MSC customers for the purpose of quoting, selling and servicing MSC s largest National Account customers in accordance with MSC s Customer Care contractual standards.Selected Contributions: Process electronically generated orders, quote requests, customer service inbound phone calls, email and chat inquiries for MSC s large Enterprise Customers. Assist customers and other team members with basic customer technical issues, product knowledge, order processing gaps while also resolving all customer service concerns. Interact with National Account Managers in order to promote MSC s sales related solutions, account retention and revenue generation strategies. Build internal and external customer relationships for the purpose of enhancing customer satisfaction while also improving sales and quoting opportunities. Participate in special projects and performs additional duties as required.
Education
Ephrata Senior High School
HS Diploma, Math, Business
1986 — 1990
Central Penn College
Associate, Business Administration
1990 — 1992
Skills
- Problem Solving
- Performance Management
- Sales
- Problem Analysis
- Project Planning
- Employee Engagement
- Staff Training
- Customer Experience
- Interviewing Skills
- Team Leadership
- Customer Loyalty
- Inside Sales
- Performance Improvement
- Call Centers
- Hiring Employees
- Account Management
- Customer Focus
- Leadership
- Hiring
- Teamwork
- Team Management
- Customer Satisfaction
- Training
- Creative Problem Solving
- Supervisory Skills
- Sales Management
- Strategic Analysis
- Process Improvement
- Procedure Development
- Communication
- Strategic Planning
- Coaching
- Customer Engagement
- Customer Retention
- Customer Service
- Staff Development
- Social Media
- Development & Delivery of Training
- Performance Monitoring
- Talent Management
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