Marc Booth
Senior Change & IT Project Manager @Yodel Yodel Delivery Network Ltd
Signup · Get unlimited contacts
WORK HISTORY
Senior Change & IT Project Manager @Yodel Yodel Delivery Network Ltd
Liverpool, GB
Delivered a new Mobile “App” for customer notification of Driver progress; targeting Android and iOS phones. Primary benefits are improved customer satisfaction, operational improvements, and reduction in SMS costs. Also delivered a replacement Billing platform. The new capabilities are being exploited at pace through a collaborative approach across a range of IT functions and business Teams. A key challenge was to managing multiple Shareholders and Senior Stakeholders aligning towards the common purpose.Programme management of transition from multiple BPO providers to single offshore BPO. Transition includes contract, IT, telephony, support model, multiple service lines and final exit from incumbent suppliers.
SKILLS
ABOUT MARC BOOTH
A self-motivated, highly-experienced and hands on senior IT leader with extensive management, infrastructure and software development and delivery skills gained from working within focus driven organisations with strong stakeholders. Extensive experience of managing both an entire software development company to large scale development projects within major programmes up to £40m.Delivers change across diverse business and technological environments using both Agile and Waterfall methodologies, including off-Shore development and vendor management.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.