Marc Benson
Operational Support Specialist | Senior Project Management Leader | Strategic Planning | Operations Management | Telecommunications Strategist
- Role
- Operational Support Specialist at CACI International Inc
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
Experience
Operational Support Specialist
Mar 2024 — Present · Austin, TX, US
Resolve hardware and software functionality issues for military customers through timely operations and technical support· Conduct customer training on CACI software through various channels including chat, phone, and in-person classroom settings· Assist in the installation of systems for customer platforms and ground sites· Monitor, troubleshoot, configure, and provide training for CACI products like APERTURE, POINTGUARD, and GEOnet· Maintain operational readiness of deployed systems using scripts, graphical interfaces, and Linux command line· Troubleshoot networking issues end-to-end to ensure tactical asset availability· Support fielded systems with operations, documentation, tech assists, and mission planning· Offer hardware and software technical support to internal and external customers· Ensure proper tracking of software bugs via JIRA· Test newly deployed operational software builds and provide feedback· Generate scheduled status reports and high-level metrics for internal and external stakeholders· Provide after-hours operational and technical support · Collaborate with developers, quality assurance, security, and support teams to meet program objectives· Travel to customer sites for installations, training, and test events· Deliver high-level and technical demonstrations of CACI products
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