Marc Baines
Partner - Director of Growth & Transformation @Baily Garner
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WORK HISTORY
Partner - Director of Growth & Transformation @Baily Garner
London, GB
This is an evolution of my original role - I am on the business Management Group [Executive Team] and responsible for BGs Central Business Support function [CBS].CBS includes responsibility for the following Directorates- Customer Experience - work winning, marketing and social value- Employee Experience - HR, L&D and Recruitment- Risk & Assurance - risk appetite and business wide checks and balances- Technology & Transformation - IT and developmentIn addition I support the business with developing and implementing growth strategies and integration of M&A activity.
EDUCATION
Cranfield University
Executive MBA
University of Greenwich
Bachelor of Arts (B.A.), Marketing
SKILLS
ABOUT MARC BAINES
I drive success for small to medium enterprises. I’m passionate about business and I have a record of transforming average performance into excellent results - I know what ‘brilliant’ looks like. I’ve got experience of growing SME turnover through design and implementation of a strategy to increase customer transactions and satisfaction. I’m a leader who engages and drives teams to deliver a first-class experience for internal and external customers. I believe customers get the best possible service when they deal with staff who genuinely love their jobs. I’ve won national and international awards and been involved in submissions for recognised accreditations.I work in technical businesses focused on public procurement, information management, carbon reduction and building safety. I manage relationships across a broad group of stakeholders that support the housing sector. I advise executive leaders on public procurement and implementing asset strategy. I’m a Chartered Member of the CIH and MBA qualified. I’m experienced in good governance and understand how to run a successful business and the checks and assurances required. I’m used to dealing with and analysing sensitive data. I’m focused on mission and values whilst being aware of the challenging environment around me. I have Board room experience and fully understand the need to achieve performance and budget results. I have experience in setting up an organisation from the very start.
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