Maraizu Onyenaka

Senior Manager of Client Services at IBM

Role
Senior Client Services Manager at IBM
Location
Baltimore, MD, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

Experience

  1. Senior Client Services Manager

    IBM

    Jan 2018 — Present · Baltimore, MD, US

    Provide leadership and project management for federal contract.• Organizes the project team, working with project team to define production steps and testing plans and prepare a work schedule. • Identify barriers to team goals, create and document processes to overcome barriers. • Train and mentor new team members to accelerate their learning curve.• Track team progress and communicate status to Project Director. • Assist project analysts by providing direction and creating solutions to work challenges. • Develops appropriate deliverable documentation and ensures that training is provided. • Serve as Liaison between the project and seven states being examined in the project.

Education

  • University of Baltimore

    Master of Science, Management Information Systems

    2001 — 2004

  • The Johns Hopkins University

    BA, History, Pre-Med

    1995 — 2000

Skills

  • Databases
  • Sas
  • Training
  • Software Documentation
  • Analytics
  • Medicaid Fraud Detection
  • Business Intelligence
  • Data Analysis
  • Business Analysis
  • Leadership

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Maraizu Onyenaka — Senior Client Services Manager at IBM in Baltimore, MD, US | Unifers