Mara Cristina Tache
VP, Product Enablement (Global) | Designing How Products Become Scalable Customer Experiences
- Role
- Vice President - Product Enablement - Global at Mastercard
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Mara Cristina Tache
I define how products become real.I lead a Global Product Enablement team at the intersection of Product, Technology, and Customer Onboarding & Servicing, ensuring what we build is operable, scalable, and impactful for customers globally.My drive is to ensure products don\'t just launch; they work in the real world.I design and own the system that turns product strategy into a scalable customer experience across onboarding, delivery, and ongoing servicing.I partner across the organization to embed enablement into product design and governance, aligning processes, roles, and structures so it works reliably at scale, with global consistency and regional nuance.Currently, I lead a cross-continental team transforming how we bring products to market and support them across their full lifecycle.
Experience
Vice President - Product Enablement - Global
May 2024 — Present · New York, NY, US
Operating at the intersection of Product, Technology, and Customer organizations, I ensure that what we build can be implemented, adopted, and supported consistently across regions for a portfolio of +80 products.Experience Delivery & System Design- Defined and scaled end-to-end onboarding and delivery frameworks across +80 products, improving consistency and execution globally- Designed the internal blueprint across processes, roles, tools, and governance to enable consistent, scalable delivery- Embedded onboarding, enablement, and servicing into product design and lifecycle governanceScalability & Impact- Improved onboarding cycle time by 15% through standardization, digitization, and process redesign- Championed flexible delivery models, balancing global consistency with regional adaptability- Strengthened customer experience through more predictable, scalable onboarding and servicingCross-Functional Leadership- Orchestrate alignment from strategy definition through execution across +20 cross-functional teams- Implement structured operating rhythms enabling real-time prioritization, course correction, and decision-making- Drive cross-domain collaboration to resolve complex dependencies and delivery gapsTeam & Culture- Lead and scale a cross-continental team of 20+ across three continents- Built a culture of clarity, ownership, and empowerment, balancing autonomy with accountability- Realigned resources and expanded the team to support growth and evolving product complexity- Foster transparency, psychological safety, and development, enabling individuals to operate at higher impact
Education
Politechnika Lubelska
Bachelor of Science (B.Sc.), Econometrics and Quantitative Economics
2010 — 2010
Cornell Tech
Master of Business Administration (MBA), Johnson Cornell Tech MBA
2016 — 2017
KU Leuven
Master of Science (M.Sc.), Economics
2011 — 2013
Academia de Studii Economice din București
Bachelor of Science (BSc), Econometrics and Quantitative Economics
2008 — 2011
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