Michael Apps

About Michael Apps

I’m a results-driven Customer Success Manager passionate about helping organizations strengthen their cybersecurity posture through partnership, transparency, and measurable outcomes.At Lumifi Cyber, I bridge the gap between technical operations and business strategy — working directly with clients to align their goals with MDR, SIEM, and EDR solutions that deliver true value. I take pride in building trust, solving problems before they escalate, and turning challenges into opportunities for long-term growth.My approach combines strategic thinking with hands-on execution: from onboarding and product adoption to QBRs, renewals, and expansion planning. I thrive in fast-paced environments where collaboration, communication, and continuous improvement drive success — both for the client and the organization.Outside of work, I’m passionate about personal development, technology innovation, and creating meaningful connections that make a lasting impact.

Experience

1. Customer Success Manager

   Lumifi

   Aug 2025 — Present · Phoenix, AZ, US

   As a Customer Success Manager at Lumifi, I serve as the primary liaison between our clients and internal teams, ensuring seamless delivery of Lumifi’s Managed Detection & Response (MDR), SIEM, EDR, and Professional Services offerings. I partner closely with technical teams—including SOC, DevOps, and Field CISOs—to drive client success, retention, and growth.My role centers on aligning security strategy with business outcomes by:• Leading onboarding, renewals, and quarterly business reviews (QBRs) across a diverse portfolio of enterprise clients.• Managing deployment and integration of core security technologies (SIEM, SentinelOne, Vectra NDR, Corelight, CrowdStrike, and Tenable).• Collaborating with clients to identify areas for optimization, expansion, and proactive risk mitigation.• Coordinating with Product, Engineering, and Operations to translate client feedback into service improvements.• Supporting cross-functional initiatives including process improvement, documentation, and product enablement.Through data-driven insights, clear communication, and a customer-first mindset, I help organizations strengthen their security posture, maximize ROI, and achieve lasting partnership success.

Education

• Farmingdale State College

  Computer Science & Business, Computer Science & Business

  2007 — 2009

Skills

• Management
• Team Building
• Customer Satisfaction
• New Business Development
• Social Media
• Microsoft Office
• Sales
• Sales Management
• Microsoft Word
• Networking
• Social Media Marketing
• Microsoft Excel
• Powerpoint
• Social Networking
• Strategic Planning
• Lead Generation
• Technical Support
• Marketing
• Marketing Strategy
• Leadership
• Negotiation
• Marketing Communications
• Customer Service