Mayur Patil
Pre-Sales at NICE | Helping Businesses Elevate CX & Drive Digital Transformation with Conversational AI, Agentic AI, Voice Biometrics & CCaaS
- Role
- Portfolio Solution Engineer at NiCE
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Mayur Patil
Senior Solution Consultant with 13+ years of experience in SaaS, specializing in CCaaS and AI-driven customer experience solutions.I lead end-to-end presales engagements, including discovery, executive demos, solution architecture, RFP/RFI ownership, and competitive positioning for enterprise and mid-market customers across APAC.My focus is on translating business challenges into measurable CX outcomes such as reduced AHT, improved CSAT, and lower cost-to-serve through platforms like NICE CXone.I work closely with sales leadership, CX stakeholders, and IT teams to drive value-based conversations and support complex customer transformation initiatives.
Experience
Portfolio Solution Engineer
Apr 2026 — Present · Mumbai, IN
Education
Bhavans College
HSC, Science
2006 — 2008
UCLA Anderson School of Management
Post Graduate Programme in Management
University of Mumbai
Bachelor of Engineering (B.E.), Electronics and Telecommunications Engineering
2008 — 2012
Skills
- Cisco Call Manager
- Servers
- Itil
- Avaya Technologies
- Nice Call Recording
- Windows 7
- San
- Vmware
- Vsphere
- Voip
- Windows
- Internet Protocol (Ip)
- Sql
- Linux
- Internet Protocol Suite (Tcp/Ip)
- Virtualization
- P2v
- IT Project Lifecycle
- Wireless Networks
- Mobile Technology
- Wireshark
- Esxi
- Mysql
- C
- Netmon
- Storage
- Tcp/Ip
- Sqlyog
- Cti
- Networking
- Team Management
- Troubleshooting
- Windows Server
- Operating Systems
- Microsoft Office
- Avaya
- Ip
- Trading Systems
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