Manvir Kaur

About Manvir Kaur

Customer Service and Operations professional with 5+ years of experience across international BPO, e-commerce, insurance, gaming, hospitality, and global events. Skilled in delivering clear, empathetic, and high-quality support via voice, email, and chat to customers from India, UK, USA, Qatar, and UAE.Proven expertise in contact centre operations, sales support, training, team coordination, and back-office management, with strong abilities in active listening, problem-solving, complaint resolution, and process compliance. Adept at working in fast-paced, shift-based, multicultural environments while ensuring customer satisfaction and service excellence.Languages: English, Hindi, Punjabi (Fluent), Bengali (Basic / Conversational)Looking for: Customer Service & Back Office roles, open to international opportunities

Experience

1. Customer Service Representative

   Amazon

   Jul 2024 — Present · Work from home, US

   Handle high-volume inbound customer interactions via voice and email for North American customers • Resolve queries related to orders, deliveries, refunds, returns, and account issues • Provide clear, confident, and empathetic support to ensure customer satisfaction • Guide customers through app navigation and account troubleshooting • Follow strict SOPs, quality guidelines, and data protection standards • Maintain accurate documentation and CRM updates

Education

• Calcutta University, Kolkata

  Bachelors , Chemistry

• Hartley Higher Secondary school

  Class 12th Higher Secondary , Science